Seeing esimsnap.com/CC on your bank or card statement?
Learn more about our service and why your card has been charged.
You likely stumbled upon this page after seeing a charge on your card originating from Singapore with a esimsnap.com/CC statement description.
Form Alternative is an online form builder allowing you to create forms and collect responses.
Our service runs as an ongoing monthly or annual subscription, and if - hopefully, you or someone authorized - signed up for one of our plans, we will charge the card used during the checkout.
Every time we charge your card, we automatically send an invoice to the email used during sign-up. You can easily search for this email by typing “eSIMsnap”. Please also check your spam box as it may have landed there!
Don’t recognize this charge?
Don’t worry - you might not recognize this charge in certain situations.
Here are a few possible scenarios and ways we can help you resolve it:
Someone signed up on your behalf
If you don’t recognize this charge, someone else may have acted on your behalf, like a co-worker or family member.
What can you do?
Try to find out within your company or family who that could be. If you can’t find the person, reach out to us at [email protected] and let us know the last 4 digits of the card and the day & time the charge occurred. Additionally, if you received the invoice - please provide us the invoice ID number.
We will respond within 12 hours from your request.
Your card was stolen and used for this transaction
We understand that in certain situations, neither you nor someone authorized on behalf of you signed up to our service, and you could be the victim of fraud.
Rest assured, your money is safe with us, and we will be more than happy to recover it for you and refund it to your account.
What can you do?
Please contact us at [email protected] and let us know the last 4 digits and, the day & time the charge occurred as well as the amount the charge was for and any other information that will help us to identify it among other payments we receive.
We will respond within 12 hours from your request.
Most importantly - do not start a payment dispute (chargeback) with your card provider as this is a lengthy process.
Contacting us first will be always more efficient recovering your funds. We can initiate the refund process within 12 hours from the moment you contact us.
The payment dispute route takes much longer, with an average time of 2-3 months, and recovering money is not always guaranteed.
Couldn’t find the help or need further assistance? Contact us at [email protected] and we will get back to you within 24 hours.
Page last updated: 21 August 2024